Shipping policy

Shipping Policy for Delxue

Welcome to the Shipping Policy page for Deluxe. Here, you will find all necessary information regarding our shipping procedures, including how we ship, the types of shipping options available, and how we handle various shipping-related situations.

General Shipping Information

  • Processing Time: Orders are processed within 4 days of order placement, unless otherwise specified. Processing time does not include weekends or holidays.

  • Shipping Carriers: We ship orders using UPS, FedEx, USPS, DHL. You will receive a shipping confirmation email with your order's tracking information once your order has shipped.

Please note, delivery times are estimates and start from the date of shipping, not the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

International Shipping

  • Availability: We ship internationally to. Please note, shipping times may vary based on the destination and customs processing.

  • Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Shipping Costs

Shipping costs are calculated based on the shipping method, the weight of the items, and the destination of the order. To determine the cost of shipping for your order, please proceed to checkout and enter your shipping details. Shipping costs will be automatically calculated and displayed before you complete your order.

Tracking Your Order

You will receive a shipping confirmation email containing your tracking number once your order has shipped. You can track your shipment through the carrier’s website to see the status of your delivery.

Lost or Damaged Items

  • Damaged Items: If you receive a damaged item, please contact us immediately at deluxeoask@gmail.com. We will work with you to replace the item or arrange for a refund.

  • Lost Packages: If your package is lost in transit, please contact us as soon as possible at deluxeoask@gmail.com. We will work with the shipping carrier to locate your package or arrange for a replacement or refund.

Changes to Shipping Address

We understand that mistakes happen. If you need to change the shipping address after placing your order, please contact us as soon as possible at deluxeoask@gmail.com. We will do our best to accommodate changes, but please note that once an order has shipped, we are unable to alter the shipping address.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

  • Email: deluxeoask@gmail.com